U.S. Citizen Services
Beginning September 1, 2011, all non-emergency citizen services will require an appointment made through our online scheduling system. We hope that this will assist us in providing prompt and efficient consular services to American Citizens in Laos. We ask that you please plan accordingly.
For an emergency or any urgent request involving American citizens during normal business hours, please contact the Embassy at 267-000, from outside of Laos please dial +856-21-267-000.
For an emergency or any urgent request involving American citizens after hours or on a weekend/holiday, please contact the Embassy’s duty officer at 020-5550-2016, from outside of Laos please dial +856-20-5550-2016.
American Citizen Services
Rue Bartholonie, That Dam
Tel: (856) 21-267-000
The Embassy is closed on Saturdays and Sundays and on American and local holidays.
Recorded Information Line for US Citizens*: (856) 21-267-111
- The American Citizen Services (ACS) Unit of the Consular Section assists American citizens in Laos. The unit provides a variety of services including: passport and citizenship services, registration of births, assistance with Federal benefits, notarial services, voting and tax information. The ACS Unit also provides emergency assistance to American citizens in distress. In an emergency, an Embassy Duty Officer can be reached at any time. In the ACS web pages, you will also find updated Warden Messages and other information for American Citizens living or traveling in Laos and information on local medical facilities and lawyers.
- The Embassy encourages all American citizens visiting or residing in Laos to enroll in the State Department’s Smart Traveler Enrollment Program (STEP). American citizens can enroll on the Department of State’s website or in person at the Embassy.
- The American Citizen Services (ACS) Unit in the Consular Section of the U.S. Embassy is located in central Vientiane, near the That Dam (black stupa).
- The Embassy and the Consular Section cannot act as your travel agent, bank, lawyer, investigator or law enforcement agent. Please do not expect the office to find you employment, get you residence or driving permits, act as interpreters, search for missing luggage, settle disputes with guesthouse managers/taxi drivers, or mediate family disputes. You may not stay at the U.S. Embassy if you are out of money. However, the Consular Section can assist you to obtain help in these and other such matters.
*Used to disseminate information in the event of an emergency or other crisis.
ACS Appointment online
Click here to make an ACS Appointment online
Monday - Friday
08:00 - 12:00 am